I’m having an issue with a retailer, what do I do?
To file a formal dispute, please send us an email at [email protected] with ‘Attention Manager Regarding Dispute’ in the subject line. In the email, include as much information about your issue as possible. Be sure to include any photos, supporting documents, contact information of people you’ve spoken to at the retailer, and anything else that you feel supports your claim.
Once we’ve received it and are sure we have all of the information we need, we’ll manage it with the retailer directly. The formal dispute process doesn’t stop you from getting information or support from a statutory body or consumer law centre in your state or territory