What happens if I am struggling or unable to make my payment on time?
If you are experiencing financial difficulties or expect to have problems making your payments on time, please contact us as soon as you can. We are…
Fees And Payments
What happens if I miss a payment?
If a payment is unsuccessful on the due date we will send you an SMS and an email to let you know. We will automatically…
How and when are payments processed?
Payments are processed according to the agreed repayment schedule. Payments are processed regardless of the day of the week or if it is a public…
Can I make one payment and distribute it amongst my multiple contracts?
Currently, you can only distribute payments among multiple contracts on desktop. We are working on bringing this feature to the humm app. When using the…
When do I have to pay the balance of my humm contract before I incur any charges?
If you pay off your humm contract on or prior to the agreed contract end date you will incur no additional fees.
Are there any additional fees or charges for making repayments with a credit card?
No, there are no additional fees or charges when making repayments using a credit card.
How do I change my payment details?
To change your payment details go to Settings > Payment Methods to update your card or bank details. You can do this on the app…
Why is my last payment not appearing in my account?
It may take up to 24 hours for a card payment to reflect in your outstanding balance in your app or online account. Automatic withdrawals…
Why was my payment not accepted?
We suggest checking with your financial institution or card provider first to make sure the payment has not gone through and that there are no…
Can I pay off my humm contract early?
Yes, you can pay off your humm contract early without any additional fees or charges. You will only pay the balance owed on the date…
What are the fees when using humm?
We strive to provide our customers with affordability, which is why we try to keep our fees as low as possible: you may have to…
When can I use a Pre Authorized Debit (PAD)?
If you have set up a Pre-Authorized Debit (PAD) in your humm account you can use it to make payments, except for the first payment…
How do repayments work?
With humm, repayments are spread over time – over 6 bi-weekly repayments for purchases under $1,500, or up to 60 months for purchases between $1,501…
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