<div data-datalayer="ga4" class="elementor-element elementor-element-809be66 elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="809be66" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> What if I need to change my payment date permanently? The retailer has refunded my purchase but my contract with humm has not been cancelled. How do I update my card details for payment? Can I obtain a quote before completing / accepting a purchase agreement? Can I combine my existing loans? Can I change the terms of my contract? Can I cancel my purchase contract?

<div data-datalayer="ga4" class="elementor-element elementor-element-dd695a3 elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="dd695a3" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> Will my credit history be affected by the approved amount even if I don’t use the full requested amount? What retailers can I use my humm credit with? What happens if I request a specific amount but end up needing less for my purchase? What fees and charges are associated with using humm credit? What documents should I have ready before I apply? I sent my documentation in by email what is the next step? I don’t want to finance the entire purchase, can I part pay with humm? How to get a quote? How long does it take for a decision? How does humm work? How do I resume my application? Have you received my application? Can I use my approval for cash? Can I obtain a quote before completing / accepting a purchase agreement? Can I buy more than one thing? Am I eligible for humm?

<div data-datalayer="ga4" class="elementor-element elementor-element-588643d elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="588643d" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> Will my credit history be affected by the approved amount even if I don’t use the full requested amount? When is my first payment due? What should I do if I have a problem with the retailer, for example, if I have not received the goods or services, or they are not fit for purpose? What if I won’t be able to meet my next payment on the due date? What if I need to change my payment date permanently? What happens if I request a specific amount but end up needing less for my purchase? What fees and charges are associated with using humm credit? The retailer has refunded my purchase but my contract with humm has not been cancelled. My Customer portal question’s Is there an option to pay my loan off early? Is my approval still valid? If I have a problem with the retailer that I haven’t been able to resolve, will humm cancel my loan agreement? If I have a problem with the retailer that I haven’t been able to resolve, can humm cancel my purchase? I have missed my payment, what happens next? I can’t start or resume my application I can’t access my online portal – can you help? How much credit have I left to use? How do I update my card details for payment? How do I report vulnerabilities or security concerns to hummgroup? How do I login to my customer portal?

<div data-datalayer="ga4" class="elementor-element elementor-element-809be66 elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="809be66" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> What should I do if I have a problem with the retailer, for example, if I have not received the goods or services, or they are not fit for purpose? What retailers can I use my humm credit with? The retailer has refunded my purchase but my contract with humm has not been cancelled. If I have a problem with the retailer that I haven’t been able to resolve, will humm cancel my loan agreement? If I have a problem with the retailer that I haven’t been able to resolve, can humm cancel my purchase? How to get a quote?

<div data-datalayer="ga4" class="elementor-element elementor-element-a45094f elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="a45094f" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> What support is available for retail partners? What is a Retailer Portal? How soon will humm settle the sales invoice once the purchase is put through? How does the Merchant Service Fee work? Customer is cancelling / part cancelling the order which was processed through humm, how does this work for the retailer?

Heeelp!

Got a question? We are here to help! Let us know how we could help by choosing from the options below.

Popular FAQs

My Account

Can I increase my approval limit?

My Account

When is my first payment due?

Become a Retailer partner

Who can become a retailer partner?

My Account

Can I increase my approval limit?

My Account

When is my first payment due?

Become a Retailer partner

Who can become a retailer partner?

Video Tutorials

Video Tutorials

humm. More life for your money.

Ireland ▼

Australia

Canada

UK

Business

Customers

Explore

Fine print

Flexifi Europe Limited, trading as humm is regulated by the Central Bank of Ireland. Flexifi
Europe Limited is registered in Ireland. Registered number: 600124. Registered office:
Level 4, No. 5 Custom House Plaza, Harbourmaster Place, Dublin 1.

Heeelp!

Still need help? Chat to us

Live chat

If you prefer to call us or email us, click here for more contact options.

Still need help? Chat to us

Live chat

Live chat

If you prefer to call us or email us, click here for more contact options.

If you prefer to call us or email us, click here for more contact options.

Email us

Call us

Email us

Call us

Still need help? Chat to us

Live chat

If you prefer to call us or email us, click here for more contact options.

Email us

Call us

Email us

Call Us

Business

Customers

Explore

Fine print