Humm Big things Disclosure Statements

The details to put your mind at rest.

Transactional disclosure statement

Initial disclosure statement under section 17 of Credit Contracts and Consumer Finance Act 2003

IMPORTANT― This document sets out key information about your Big Things Contract (Contract). You should read it thoroughly. If you do not understand anything in this document, you should seek independent advice. You should keep this disclosure statement and a copy of your Contract in a safe place. Unless stated otherwise, terms defined in the humm Big Things terms and conditions (Terms and Conditions) have the same meaning in this disclosure statement.
The law gives you a limited right to cancel your Contract (see below for further details). Note that strict time limits apply.

Full name and address of creditor

This is the person providing you the credit.

You may send notices to the creditor by writing to the creditor at the creditor’s postal address; or sending an email to [email protected].

Name: FlexiGroup (New Zealand) Limited
Physical address: 111 Carlton Gore Road, Newmarket, Auckland 1023
Postal address: Private Bag 94013, Auckland 2241
Email: [email protected]

In connection with your Contract, we maintain (at all reasonable times) the humm website and mobile app that allows you to access information about your credit account (e.g. any fees charged during the statement period and the amount and timing of your payments) for any statement period specified by you.

Credit Limit

Your credit limit for this Big Things purchase is set out in your Payment Schedule plus the $20.00 Establishment Fee.

Initial unpaid balance

This is the amount you owe as at the date of this disclosure statement (including any fees charged by the creditor) in relation to your Contract. Your initial unpaid balance is set out in your Payment Schedule which is also your current Big Things Balance Owing on your humm Big Things CA.

Payments

As at the date of this disclosure statement, your Big Things Balance Owing on your humm Big Things CA is set out in your Payment Schedule, which is your Big Things Purchase Amount. In relation to this amount, you are required to make each payment of the amount specified and by the time specified in your Payment Schedule.

  • You must also pay to us the Establishment Fee and Monthly Account Administration Fee which is not included in the repayments specified in the “Payments” section above (see Credit Fees below).

You may also make a payment to us at any time to reduce the unpaid balance of your Big Things CA.

Interest

No interest is payable under the Contract.

Credit Fees

At the date of this disclosure statement, the following credit fee(s) (which are not included in the initial unpaid balance) are, or may become, payable under, or in connection with, the Contract:

(a) an Establishment Fee of $20.00. This fee is due and payable at the same time as your first repayment relating to the purchase as specified in the Payment Schedule; and

(b) a Monthly Account Administration Fee of $2.50. This fee is due and payable each month on the first Business Day of each month if the Big Things Balance Owing on your humm Big Things CA has been greater than zero on any day since the first Business Day of the previous month.

What could happen if you fail to meet your commitments

Default fees

in the event of a breach of the Contract or on the enforcement of the Contract, the default fees specified below are payable.

(a) a Late Payment Fee of $10.00 payable two days after each due date, if we have not received payment in full by the relevant due date. This fee covers default administration services and the issuing of default notices and/or statements in relation to collection activities;

(b) a Collection Fee of $30.00 as charged by a collection agent to collect money due by you; and

(c) any losses that occur before you notify us of a breach of Password security if you contributed to that loss by fraud or by breaching clauses 4.5, 4.6 or 4.7 of Part 3 of the Terms and Conditions.

Right to cancel

You are entitled to cancel the Contract by giving notice to us.
Time limits for cancellation
You must provide written notice that you intend to cancel to us within 7 working days after this disclosure statement is sent to you by email. Saturdays, Sundays, and national public holidays are not counted as working days.

How to cancel

To cancel, you must give the creditor written notice that you intend to cancel your Contract by–

  • giving notice to us; or
  • posting the notice to us at the address specified in this initial disclosure statement; or
  • emailing the notice to us at [email protected]

You must also, within the same time, make payment in full to us of the Big Things Purchase Amount, less the Establishment Fee.

What to do if you suffer unforeseen hardship

If you are unable reasonably to keep up your payments or other obligations because of illness, injury, loss of employment, the end of a relationship, or other reasonable cause, you may be able to apply to us for a hardship variation.

To apply for a hardship variation, you need to:

(a) make an application in writing; and

(b) explain your reason(s) for the application; and

(c) request one of the following:

  • an extension of the term of the Contract (which will reduce the amount of each payment due under the Contract); or
  • a postponement of the dates on which payments are due under the Contract (specify the period for which you want this to apply); or
  • both of the above; and

(d) give the application to us.
Do this as soon as possible. If you leave it for too long, the creditor may not have to consider your application.

Dispute Resolution

We are a member of the external dispute resolution scheme run by Financial Dispute Resolution Service (“FDRS”), a scheme approved by the Minister for Consumer Affairs.

It is free to make a complaint to this independent dispute resolution scheme. This scheme can help you to resolve any disagreement you have with us.

You can contact FDRS:

By telephone: 0508 337 337 or 04 910 9952

By email: [email protected]

By post: Financial Dispute Resolution Services, Freepost 231075, PO Box 2272, Wellington 6140

By website: www.fdrs.org.nz

Registration on financial service provider register†

We are registered on the Financial Service Providers Register under the name FlexiGroup (New Zealand) Limited with registration number FSP44505.

Consent to electronic communications

We consent to receiving notices or other communications from you in electronic form.

Pre-approval disclosure statement (Part 1)

Initial disclosure statement under section 17 of Credit Contracts and Consumer Finance Act 2003

IMPORTANT― This document sets out key information about your Big Things Contract (Contract).  You should read it thoroughly.  If you do not understand anything in this document, you should seek independent advice.  You should keep this disclosure statement and a copy of your Contract in a safe place. Unless stated otherwise, terms defined in the humm Big Things terms and conditions (Terms and Conditions) have the same meaning in this disclosure statement.

The law gives you a limited right to cancel your Contract (see below for further details).  Note that strict time limits apply.

Some information in relation to your Contract (such as the amounts and frequency of your payments) is not ascertainable at this time. We will give you more information about the amount and frequency of your payments in your Payment Schedule and further important information document, which we will provide immediately before you make a purchase of a Big Thing.

FULL NAME AND ADDRESS OF CREDITOR

This is the person providing you the credit.

You may send notices to the creditor by writing to the creditor at the creditor’s postal address; or sending an email to [email protected].

Name: FlexiGroup (New Zealand) Limited
Physical address: 111 Carlton Gore Road, Newmarket, Auckland 1023
Postal address: Private Bag 94013, Auckland 2241
Email: [email protected]

In connection with your Contract, we maintain (at all reasonable times) the humm website and mobile app that allows you to access information about your credit account (e.g. any fees charged during the statement period and the amount and timing of your payments) for any statement period specified by you.

Credit Limit

Your credit limit for Big Things is your credit limit as set out in your Payment Schedule plus the $20.00 Establishment Fee. Once you have made a purchase of a Big Thing, you are not entitled to borrow any remaining amount of your credit limit for a subsequent purchase.

Initial unpaid balance

This is the amount you owe as at the date of this statement in relation to your Contract. Your initial unpaid balance is $0.00 which is also your current Big Things Balance Owing on your humm Big Things CA.

Payments

The amounts and frequency of your payments for your Big Things Purchase Amount (which is the purchase price for your Big Thing) will be set out in your Payment Schedule. The amounts and frequency of your payments in respect of the purchase will depend on your repayment term, whether you pay in weekly or fortnightly instalments and your deposit requirement. We will divide the Big Things Purchase Amount less the deposit by the number of instalments to determine the amount of your payments for your Big Things Purchase Amount. These will be set at the time of your purchase of a Big Thing.
You must also pay to us any additional fees not included in the repayments specified in the Payment Schedule (see Credit Fees below).
You may also make a payment to us at any time to reduce the unpaid balance of your Big Things CA.

Interest

No interest is payable under the Contract.

Credit Fees

At the date of this disclosure statement, there are no credit fees or charges in relation to your Contract that we know you will need to pay. The following credit fee(s) (which are not included in the initial unpaid balance) are, or may become, payable under, or in connection with, your Contract:

  • (a) an Establishment Fee of $20.00. This fee is due and payable at the same time as your first repayment relating to the purchase as specified in the Payment Schedule; and
  •  
  • (b) a Monthly Account Administration Fee of $2.50. This fee is due and payable each month on the first Business Day of each month if the Big Things Balance Owing on your humm Big Things CA has been greater than zero on any day since the first Business Day of the previous month.

What could happen if you fail to meet your commitments

Default fees
in the event of a breach of the Contract or on the enforcement of the Contract, the default fees specified below are payable.

(a) a Late Payment Fee of $10.00 payable two days after each due date, if we have not received payment in full by the relevant due date. This fee covers default administration services and the issuing of default notices and/or statements in relation to collection activities;

(b) a Collection Fee of $30.00 as charged by a collection agent to collect money due by you; and

(c) any losses that occur before you notify us of a breach of Password security if you contributed to that loss by fraud or by breaching clauses 4.5, 4.6 or 4.7 of Part 3 of the Terms and Conditions.

Right to cancel

You are entitled to cancel the Contract by giving notice to us.

Time limits for cancellation
You must provide written notice that you intend to cancel to us within 7 working days after you have made your Big Things purchase and the Payment Schedule is sent to you by email. Saturdays, Sundays, and national public holidays are not counted as working days.

How to cancel
To cancel, you must give the creditor written notice that you intend to cancel your Contract by–
• giving notice to us; or
• posting the notice to us at the address specified in this initial disclosure statement; or
• emailing the notice to us at [email protected]

You must also, within the same time, make payment in full to us of the Big Things Purchase Amount (if any) (less the Establishment Fee).

What to do if you suffer unforeseen hardship

If you are unable reasonably to keep up your payments or other obligations because of illness, injury, loss of employment, the end of a relationship, or other reasonable cause, you may be able to apply to us for a hardship variation.

To apply for a hardship variation, you need to:

(a) make an application in writing; and

(b) explain your reason(s) for the application; and

(c) request one of the following:

  • an extension of the term of the Contract (which will reduce the amount of each payment due under the Contract); or
  • a postponement of the dates on which payments are due under the Contract (specify the period for which you want this to apply); or
  • both of the above; and
  • (d) give the application to us.

Do this as soon as possible.  If you leave it for too long, the creditor may not have to consider your application.

Dispute resolution

If you are unable reasonably to keep up your payments or other obligations because of illness, injury, loss of employment, the end of a relationship, or other reasonable cause, you may be able to apply to us for a hardship variation.

To apply for a hardship variation, you need to:
(a) make an application in writing; and
(b) explain your reason(s) for the application; and
(c) request one of the following:
• an extension of the term of the Contract (which will reduce the amount of each payment due under the Contract); or
• a postponement of the dates on which payments are due under the Contract (specify the period for which you want this to apply); or
• both of the above; and
(d) give the application to us.
Do this as soon as possible. If you leave it for too long, the creditor may not have to consider your application.

Registration on financial service provider register

We are registered on the Financial Service Providers Register under the name FlexiGroup (New Zealand) Limited with registration number FSP44505.

Consent to electronic communications

We consent to receiving notices or other communications from you in electronic form.

Pre-approval disclosure statement (Part 2)

At your request, we have agreed to provide you with a Big Things Purchase Amount (which includes the Establishment Fee) in accordance with the terms of your Big Things Contract (Contract) as set out in the Big Things terms and conditions.  Your Contract constitutes your consumer credit contract.  

This document sets out key information about your Contract and your payment obligations as a consequence of us providing you with a Big Things Purchase Amount. Some of the information in this document was not available at the time of your initial disclosure statement. Please read it thoroughly. If you do not understand anything in this document, or in connection with the Contract, you should seek independent advice or get in contact with us at the address below.

We give you the limited right to cancel your Contract below.  This is in addition to your statutory right under section 27 of the Credit Contracts and Consumer Finance Act 2003 which was set out in your initial disclosure statement (which we provided to you before we entered into the Contract). 

Unless stated otherwise in this email, terms defined in the humm Big Things terms and conditions have the same meaning in this document.  

Payments

Now you have chosen your Big Thing to purchase, as at the date of this information and your Payment Schedule, your Big Things Balance Owing on your humm Big Things CA is set out in your Payment Schedule, which is your Big Things Purchase Amount. In relation to this amount, you are required to make each payment of the amount specified and by the time specified in your Payment Schedule.

You must also pay to us the Establishment Fee and Monthly Account Administration Fee which is not included in the repayments specified in this document (see Credit Fees below).

You may also make a payment to us at any time to reduce the unpaid balance of your humm Big Things CA.

Credit Fees

At the date of this document, the following credit fee(s) are, or may become, payable under, or in connection with, the Contract:

(a) an Establishment Fee of $20.00. This fee is due and payable at the same time as your first repayment relating to the purchase as specified in the Payment Schedule; and

(b) a Monthly Account Administration Fee of $2.50. This fee is due and payable each month on the first Business Day of each month if the Big Things Balance Owing on your humm Big Things CA has been greater than zero on any day since the first Business Day of the previous month.

Right to cancel

You are entitled to cancel the Contract by giving notice to us.

Time limits for cancellation

You must provide written notice that you intend to cancel to us within 7 working days after this document is sent to you by email. Saturdays, Sundays, and national public holidays are not counted as working days.

How to cancel

To cancel, you must give the creditor written notice that you intend to cancel your Contract by–

  • giving notice to us; or
  • posting the notice to us at the address specified in this initial disclosure statement; or
  • emailing the notice to us at [email protected]

You must also, within the same time, make payment in full to us of the Big Things Purchase Amount (less the Establishment Fee).

What to do if you suffer unforeseen hardship

If you are unable reasonably to keep up your payments or other obligations because of illness, injury, loss of employment, the end of a relationship, or other reasonable cause, you may be able to apply to us for a hardship variation.

To apply for a hardship variation, you need to:
(a) make an application in writing; and

(b) explain your reason(s) for the application; and

(c) request one of the following:

  • an extension of the term of the Contract (which will reduce the amount of each payment due under the Contract); or
  • a postponement of the dates on which payments are due under the Contract (specify the period for which you want this to apply); or
  • both of the above; and

(d) give the application to us.
Do this as soon as possible. If you leave it for too long, the creditor may not have to consider your application.

Contact details

If you have any questions on the above or would otherwise like to discuss any other aspects of your Contract, we would be happy to help. You can get in touch with us at:

Name: FlexiGroup (New Zealand) Limited
Physical address: 111 Carlton Gore Road, Newmarket, Auckland 1023
Postal address: Private Bag 94013, Auckland 2241
Email: [email protected]

What could happen if you fail to meet your commitments