We're here to help

We know things are tough right now and we’re here to help if you need us.

Our customer services teams are available and ready to help should you have any questions about your current situation during this time.

Head to our contact us page to find out more on how to get in touch.

Helping Kiwis get the essentials

The team at humm want to do everything we can to support our customers through these uncertain times and ensure you continue to be safe, comfortable and connected. By now you’ll know that some businesses can sell essential non-food items online, which is great news if you are in need of technology to help you stay connected, blankets, heaters, kitchenware, whiteware, health care products, essential baby items or other bits and pieces.

Hardship

The wellbeing of our customers, team and retailers are our priority and we’re doing everything we can to help. If you’re under financial pressure, please reach out to humm, we have a hardship policy designed to help you through these difficult times and an established financial wellbeing team to support you.

Keeping your details safe

One thing to watch out for in the current climate is online scams and fraud – this includes suspicious and unsolicited emails, phone calls and text messages. We’ll never contact you asking for your password, credit card number, PIN, CVC number, or access to your device in an email or text. If you receive a suspicious email or text message you should immediately delete it and do not click on any links. You can always contact us if you’re not sure of the authenticity.

Take care of yourself, your whānau and your loved ones. Remember that we’re here to help and that we’ll get through this together.

The humm Team