Privacy Policy

The details to put your mind at rest
or as we call them Privacy Policy

This Privacy Policy applies to you if you are using our website or are a humm customer. It explains how our website operates, and how we collect, use and store personal information to provide our services to you. The term “personal information” to describe information that can be associated with a specific person and can be used to identify that person.

You accept this Privacy Policy when you sign up for, access, or use of our products, services, content, features, technologies or functions offered on our website. We may amend the Privacy Policy at any time. The updated version will be available by following the ‘Privacy Policy’ link on our Website. The revised version will be effective at the time we post it on the Websites. We may highlight changes to the Privacy Policy when we post it, but you should check the Privacy Policy regularly for changes.

Your information

Your information is made up of all the financial and personal information we hold about you, and any Transactions undertaken on your humm Account. It includes information: a. you provide to us; b. we obtain about you from the use and conduct of your Account; c. we receive from third parties (including any members of our group our partners, third parties who provide services to us, for example fraud prevention and credit reference agencies) and; d. we gather from technology used to access our services, such as location data from your wireless device, Internet Protocol (IP) address or phone number.

How we collect information

We collect personal information directly from you when you apply for or request a product or service from us, when you use your humm Account, or you participate in one of our marketing campaigns (including competitions and surveys), in response to our advertising, or when you have other dealings with us. We also collect information from third parties who help us provide our services to you, and to assist us with our credit decisions. This may include information from referees, credit reference, fraud prevention and identity verification agencies.

How we use your information

We may use and share your information with other members of the Group and our merchant partners. Your information is used by us, and them, to:

a. assess and process applications (including verifying your identity, perform sanctions screening, and to obtain credit reports from third parties from time to time);
b. assess your credit worthiness and manage your Account from time to time;
c. establish and manage your Account and to provide requested products and services to you;
d. collect any money you may owe us;
e. communicate with you about your Account;
f. maintain credit records with us, external credit reference, credit bureau, and fraud prevention agencies (including Credit Reporters);
g. conduct market research and undertake modelling and analysis of purchase history including Transaction patterns and preferences, to develop and offer new products and services and improve the relevance of offers we make;
h. for training, quality control and verification purposes;
i. prevent and detect crime, including fraud and money laundering;
j. offer insurance and other products or services provided by us, any member or our group, or of our merchant partners, or other third parties that we have carefully selected. We will not send you emails or other marketing or advertising material if you have asked us not to. 

Sharing your information

  • Subject to the clause headed “How we use your information”, we will never pass your details on to another party, except:
  • a. where we have your permission;
  • b. where we are required by law and/or by law enforcement agencies, government entities, tax authorities or regulatory bodies;
  • c. to third party service providers and agents who help us deliver our products and services (including companies that produce our cards);
  • d. to debt collection agencies to assist us in collecting any money owed to us, and to administer accounts;
  • e. to other companies that provide you with benefits or services (such as insurance cover or loyalty programmes) associated with your Account;
  • f. to market goods and services provided by us, other members of the Group or any other third party supplier nominated by us;
  • g. to credit reporting agencies in connection with us providing credit to you, or recovering from you any amounts that you may owe under any contract you have with us. This information may include “credit information” as defined in the Credit Reporting Privacy Code 2004 (which may include for example, repayment history, details relating to your Account and payment defaults which they may use to update their database and who may disclose any information they hold about you to their own customers for credit reporting purposes);
  • h. to the Police, or any other Government or financial regulatory body who assists in the investigation, prevention and detection of crime in New Zealand or any other country;
  • i. to financial services organisations we bank with, and who are required by law or regulation to obtain information about our customers;
  • j. to any potential assignee;
  • k. when we suspect that unlawful activity has been or may be engaged in and your personal information is a necessary part of the investigation into or reporting of, the suspicion to the appropriate authorities.

How we store information

  • We take our obligations to you seriously and understand the need to keep your information confidential and secure. We store personal information securely in electronic and hard-copy form. We update our technology regularly to help protect your information. To help prevent unauthorised Transactions, we also recommend you take steps to keep any information about you or your Account safe.

Length of time we keep your information

  • We will keep your information for as long as it is required by us, or other members of our Group (even if you close your Account) in order to comply with legal and regulatory requirements or for other operational reasons we deem necessary, including dealing with any queries relating to your Account.

Keeping your information up to-date

  • We will take reasonable steps to make sure that the personal information we hold is accurate, complete and up-to-date. If your personal information changes, including for example, your name, telephone number, billing or residential address, please contact us so that we can continue to provide you with our products and services.


  • Any communications between you and us (through any means) may be recorded for security, record keeping, Account maintenance and/or training purposes. You agree that we can use electronic communication (including but not limited to email, text messaging or instant messaging) to communicate with you for the purposes of servicing and maintaining your Account, making disclosure to you in respect of the products and services we provide you and for marketing purpose (as described above), provide you with notices, changes to these terms and conditions or for any other reason. Any such communication may include a link to such information.

Access to your information

  • You have the right to access and request correction of any of your information that is held by us. If you wish to, please contact us on 0800 189 236.

Our website and app

  • Access to some services or content may require registration. This will result in you being allocated a user ID and password that must be used whenever requested. That user ID and password are personal to you and you agree at all times to maintain the confidentiality of them and not to disclose them to any other party. You agree that you are solely responsible for any use of our website or app by any person using your user ID and password. You agree to indemnify us (and any Related Company as defined in Section 2 of the Companies Act 1993) against any and all claims arising out of your failure to maintain the confidentiality and security of your user ID or password.


  • You understand that we may for security and technical reasons at any time in its sole discretion and without prior notice to you, prohibit or restrict your access to the site.