When are direct debits processed?

Direct Debits are processed at around 11.30am AEST on the due date. If the due date falls on a weekend or national public holiday the debit may be processed on the next available business day. Once we've processed the direct debit, your payment will appear as ‘payment pending’ in your humm app until we receive a response from your financial institution.

What is a payment plan?

A payment plan is an ongoing amount you pay for each item you buy. This goes for both Big things and Little things. For Big things, the store will take a deposit upfront, and then you’ll be able to organise a payment plan to cover the rest of the cost of your purchase. For Little Things, your deposit is taken as an upfront payment from your humm account, and then you’ll have a reoccurring payment after that. And don’t forget – humm is interest free, foreverrrr.

Is there a way to calculate what my repayments would be?

Sure is. There’s a calculator on our How It Works page. Pop in the amount you’re planning to spend and we’ll calculate the different repayment options based on different repayment periods.

Can I change my payment date?

Yes, you can change an individual upcoming payment by logging into your account on the web or mobile app. On the web, find the repayment and select the calendar icon. On the mobile app, click Pay and choose Move this Payment. Remember, you can only change future dated payments and not ones due today or in the past. We hate late fees as much as you do so if your regular purchase payment day doesnt match up with your pay day/salary, contact us via email, phone or live chat before your next payment is due and we can change all your future payments to a better day for you.

Can I make a one-off payment?

Unfortunately, we’re not quite set-up yet to process one-off additional payments via our app or online – but it’s coming soon. That said, give us a buzz on 1800 088 151 from 7.30am to 7.30pm Monday through Friday or Saturday between 7.30am and 5.30pm (AEST) and our Support Team can help you out with some options.

Home | FAQs | Can I make additional payments?

Can I make additional payments?

Definitely! All you need to do is hit ‘Pay Now’ and you can make early repayments on any active purchase at any time. Just ensure you have an active debit or credit card on your account.

If you don’t have an active card, it’s super easy to add one via the Pay Now feature. Just go to:

Settings > Payment Methods > Add New Card > (fill in the details) > Add Card.

Just note that your bank will place a hold of $1 on your nominated credit card.

Can I make additional payments?

Get the humm app and buy now pay later.

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