<div data-datalayer="ga4" class="elementor-element elementor-element-129a2f95 elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="129a2f95" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> How do I continue with humm after 10 June? What is the new humm? Where can I use humm? How can I use humm to purchase? How do repayments work on the new humm product? How do I apply for new humm?

<div data-datalayer="ga4" class="elementor-element elementor-element-457da86 elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="457da86" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> Why does my account say I have $0 available? I received a suspicious email… what do I do? How secure is my account? How do I update my account details? How do I return a humm Classic purchase in-store? How do I report vulnerabilities or security concerns to hummgroup? How do I print a statement? How do I find my account balance? How do I close my account? How do I change the mobile number or email address on my humm Classic account? How do I change my password? Can I change the name on my humm Classic account?

<div data-datalayer="ga4" class="elementor-element elementor-element-49e4e80a elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="49e4e80a" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> When is the monthly account keeping fee due? Fees & charges explained. Does humm Classic cap its late fees? Do I have to pay a deposit when making a purchase through humm Classic?

<div data-datalayer="ga4" class="elementor-element elementor-element-429d8883 elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="429d8883" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> When are direct debits processed? Is there a way to calculate what my repayments would be? How do I calculate the number of remaining payments? Can I pay my outstanding balance early? Can I make additional payments? Can I make a one-off payment? Can I change my payment date? Can I change my payment amount?

FAQ's

Customer Support

Existing humm customers

Important changes coming to humm from 10 June, 2025:

Your existing humm Buy Now Pay Later product will be re-named to humm Classic
You will no longer be able to make new purchases using your humm Classic account
You’ll still be able to pay down any existing purchases through your existing humm Classic app and shophumm.com until the owing balance is zero

Customer Service is here to help.

Chat with us

You can ask your questions 24/7

START CHAT

Prefer to call us?

1800 088 151

Customer support hours
Mon – Sat: 9:00am – 6:00pm AEST,
Sun: closed

Updated Terms

We are updating our terms of use, these can viewed here.

FAQ's

Existing humm customers

Important changes coming to humm from 10 June, 2025:

Frequently asked questions

Customer Service is here to help.

Chat with us

Updated Terms

Company

Customers

Business

Fine print