IMPORTANT INFORMATION: Consumer Insurance Services Ltd (CISL) Insurance policies will be cancelled from 1 July 2022.

In 2019, we made the decision to cease issuing new insurance policies or renewing insurance policies once they expire. Since that time, the number of active policies has significantly reduced and hummgroup has determined that providing insurance is no longer part of its core business. We have now decided to cancel all remaining insurance policies from 1 July 2022. Under the terms and conditions of your policy we are entitled to cancel your insurance cover by giving you 30 days prior written notice.
If you hold an existing CISL Repayment Insurance policy, the last time we will charge you a premium (if you have a closing balance on your card) will be in May 2022. However, to support our customers, we will continue to pay eligible claims for any events covered by the relevant Repayment Insurance policy that occur up to and including 31 December 2022. We will cancel CISL’s insurance licence in early 2023.
If you have any questions about the cancellation of your policy, please contact us on [email protected].

If you would like to consider alternative insurance cover options, you could call another insurance provider such as Cigna Insurance Limited on 0800 750 019.

We will contact you again before May 2022 to provide you with final confirmation of the cancellation of your policy.
(Note you will still be able to use your card after your insurance policy has been cancelled.)
ABOUT Consumer Insurance Services Ltd (CISL)
CISL provides a range of insurance products to protect against the unexpected, however in 2019, we made the decision to cease issuing new insurance policies or renewing insurance policies once they expire.
Insurance CISL’s Financial Strength Rating and Solvency Margin.
Consumer Insurance Services Ltd has a B+ (good) financial strength rating, which was given by A.M. Best Company Inc. on 1 June 2022 A.M. Best Company Inc. is an approved agency pursuant to the Insurance (Prudential Supervision) Act 2010.

Consumer Insurance Services Limited Solvency as at 31 December 2022 is: Actual Solvency Capital = $3,941,000, Minimum Solvency Capital = $3,000,000, Solvency Margin = $941,000, Solvency Ratio = 131%.

The Ratings Scale is: A++, A+ = Superior, A, A- = Excellent, B++, B+ = Good, B, B- = Fair, C++, C+ = Marginal, C, C- = Weak, D = Poor, E = Under Regulatory Supervision, F = In Liquidation, S = Suspended
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