Heeeelp!
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Read more about how it all works, and check out our Frequently Asked Questions below.
Anti Money Laundering information
New Zealand has passed a law called the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT for short). We must ensure we can identify our customers, know their addresses and, in some cases, know the sources of our customers’ funds.
Unfortunately if we can’t identify you as per the above, we can’t let you continue with your purchase.
If you are an existing customer and we have requested you identify yourself for AML purposes AND you already have an existing payment plan, you can continue to pay off your current purchases (e.g. your weekly or fortnightly payments will continue normally) but you cannot make additional purchases until we have AML verified you.
AML doesn’t just apply to us. It also applies to betting agencies, casinos, banks, lawyers, accountants and real estate agents.
Making payments
Absolutely! Pay your outstanding balance at any time you like – there are no charges or fees to do this.
To find your pay-out figure, go to the Payments section of the humm app or the humm website and follow the steps.
Or, if you prefer, you can transfer funds to us. Please note – transfers must be completed three days before your scheduled debit date.
Bank Name – ANZ
Account – 01-1839-0935068-01 (001)
Account Name – Humm (may appear as Flexigroup (New Zealand Limited)
Transaction reference – Your purchase number
Once your balance has been repaid in full – and as long as you have no other active purchases – your account will become inactive and you won’t be charged any fees.
You sure can. Using the Pay Now feature, you can make early repayments on an active purchase at any time. You’ll need to have an active debit or credit card on your account to do this.
If you don’t have an active debit or credit card on your account, simply add one before using Pay Now. Here’s how:
- Go to Settings, Payment Methods, Add New Card, and fill out the details.
Right now, we’re not set up to process one-off additional repayments through our app or online – but that function is coming soon. Please give us a shout on 0800 189 236 and our Support Team will be able to help.
My humm account
Eaaaasy! Simply login to your account and look for Plan Details on the humm app or website to see your account balance.
Whether you’ve just got married or you’ve decided to change your name by deed-poll, it’s all good. To change the name on your account, drop us a line at [email protected] with a copy of a marriage certificate, driver licence or passport, which shows your correct legal name.
Zero. Nothing. Nada. The technical term we use is ‘nil balance’. If this is the case for you, it may mean that you need to add a debit or credit card.
Once you’ve repaid your purchases in full, your account will become inactive with no more fees or charges to pay. If you would like to completely close your account, please call us on 0800 189 236.
If you have a problem, concern, or complaint about any part of our service, please contact us so that we can try to fix the problem.
You may contact our internal complaints scheme by:
Telehone: 0800 189 236
Email: [email protected]
Post: Humm (NZ) Complaints Officer, Private Bag 94013, Auckland 2241.
We aim to acknowledge and resolve all complaints in a timely manner. If we cannot resolve your complaint immediately, we will advise you of this and endeavour to keep you informed of progress throughout the process. All complaints are received by our Customer Service Representatives who will endeavour to resolve your complaint in the first instance or, if this is not possible, refer your complaint to our Complaints Officer.
If we cannot agree on how to fix the issue, you can contact Financial Dispute Resolution Services (“FDRS”), an external dispute resolution scheme approved by the Minister for Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. This service will cost you nothing, and will help us resolve any disagreements.
You can contact FDRS by:
Telephone: 0508 337 337 or 04 910 9952
Email: [email protected]
Post: Financial Dispute Resolution Services, Freepost 231075, PO Box 2272, Wellington 6140
Website: www.fdrs.org.nz
You can also report information about us to the Commerce Commission using the details below:
Commerce Commission
Email: [email protected]
Telephone: 0800 943 600
To change the registered mobile number and/or email address on your account please call 088 189 236 from 9:30am to 9:30pm (NZT) Mon- Fri or Saturday 9:30am to 7:30pm (NZT) and a Team Member will be able to assist you.
New humm customer
We get that you have two different types of spending and we’ve built this insight into the way humm works. First, there’s everyday spending – smaller amounts you want to pay back fast. Then, there’s big ticket items, where you need more time to repay. With humm, you can handle both quickly, easily and from the same app. Makes sense, right?
You can find stores that are humm-ing along with us, here: https://www.shophumm.com/nz
Once you’ve chosen the category of retailer/s you’re looking for, you can search by brand or suburb name. Be sure to also search for surrounding suburbs.
By the way, it’s worth checking back frequently – we’re adding stores all the time as we build this humm to a glorious crescendo…
Yes, but you need to…
- Be 18 years or older.
- Be a permanent resident of New Zealand.
- Have a permanent job (at least 25 hours a week) or be on a New Zealand Super or Veteran’s Pension.
- Be sure you’re not insolvent (or declared bankrupt).
- Have a valid New Zealand driver licence or passport.
Sure thing. humm is the only ‘Buy Now, Pay Later’ service that’s perfect for both the ‘Little things’ and ‘Big things’ in life. It’s fast, easy to use and there’s a wide and ever-increasing range of places to shop.
To start humm-ing, simply click here https://buyer.shophumm.co.nz/registration/mobile or download the app and follow the steps. Once you’ve done that you’ll be able to see your account info and take the first steps on your interest-free forever. Woo-hoooo!
What do we mean by ‘Little things’ and ‘Big things’? Here’s the deets…
Once you have applied and been approved, you can buy stuff:
| ‘Little things’ | ‘Big things’ |
|---|---|
| Can apply for up to $1,000^ | Apply on the humm app in-store for up to $10,000^ depending on what you buy and where you shop |
| Repay in 5 fortnightly or 10 weekly instalments | Repay fortnightly over 6, 9, 12 months all the way up to 24 months |
| Repay and free up your balance to spend again | Apply^ each time you want to make a Big things purchase |
- Online – simply go to any website which has the humm icon on it. Choose humm at checkout and you’ll be taken through humm to get your payment sorted.
- In-store – open the humm app, complete your humm registration if you haven’t done so already, and create a barcode. Just take this to the checkout with the thing you want to buy and they’ll scan or key in the code.
With ‘little things’ you can buy up to 5 items at any one time – as long as you stay within your limit. As you buy stuff the amount you have to spend – we call it ‘available spend’ – goes down. And of course, as you repay, that ‘available spend’ figure goes back up again.
For ‘Big things’, we’ll do an affordability assessment when you go through the application to let you know how much you have to spend. (As part of the application, you’ll need to share access to your bank statements for information to help us in our approval process). This makes things much easier for us to make an affordability assessment and more importantly simpler and easier for you!
Note: An establishment fee applies each time you make a big things purchase.
Big things are available in-store and online, depending on which retailer you shop at.
You can do it 2 ways.
- With your purchase: If you know exactly what it is you want to purchase, then just add the item to your shopping cart, or scan your barcode. If the purchase takes you over your Little Things balance the system will automatically put you through the Big Things application process.
- With a pre-approval: If you are still looking, pre-approvals are the way to go. Apply before you shop through the humm app and tell us how much you’d like. It’s not like a credit limit, it’s an available amount of funds to make a single big thing purchase. We’ll assess your pre-approval amount on your ability to pay this amount back over a 6 month period. If you want to be assessed over a longer term, then it’s best to use the first option and wait till you are ready to make your purchase. Remember, pre-approval lasts 90 days.
See where you can shop Big things here.
To fulfil our obligations as a responsible lender, if you want to purchase something else with your big things wallet, you need to go through an application again.
Yes we do – we need to be sure, both for you and us that you can afford the repayments.
The short answer is, we have to play it safe. For your sake and ours.
To unpack that in a bit more detail, as a responsible provider of credit, we look at several factors as part of our assessment process. This includes (but is not limited to):
- Your repayment history with other lenders and accounts (e.g. telco, utilities and credit accounts). This helps us determine whether you can comfortably meet your repayments.
- Other information you provided which allows us to consider your application, such as how much you earn, your spending and whether you’re working, into consideration.
We hope you understand it’s all about us being responsible rather than negative, judgemental or anything like that.
In some cases, we do reduce the amount we give you. This is an extra precaution we take based on our assessment of your ability to repay. Over time, as we get to know you better, we may offer to increase this amount.
No – you have to go through an application process every time you want to purchase a big thing.
For both Little and Big things, you pay a 20% deposit at the time you make a Little things or Big things purchase. Don’t worry, this is your first payment and not an additional cost. The remaining balance of your purchase is then divided up over the rest of your payments.
If you are using Big things for your purchase, your $20 establishment fee will also be charged at the time you pay your deposit
Oxipay customers
Good news – you don’t need to do anything! We’ll automatically move you over to humm.
All you need to do is log into shophumm.com/nz using your existing log in details and you’ll see all your current purchases and your available balance. No need to change your debit or credit card linked for payment. We’ve got this covered also.
Please make sure you download the humm app to make things easier going forward.
When you buy a ‘Little thing’ with humm, there are no fees. It’s that simple!
When you buy a ‘Big thing’ you’ll pay an establishment fee of $20 which is charged at time of purchase. Then you’ll pay $2.50 a month.
You’ll only ever pay a single monthly fee regardless of the number of ongoing ‘Big things’ purchases you have made.
A late payment fee of $10 will apply if your payment is not made by the due date.
Registration
Helloooo! This bit’s super simple.
You can sign up for a humm account here. Or, you can sign up via our app.
To sign up in the app simply click on one of the buttons below to download the humm app:
Once you’ve got the app running, just follow the steps and you’ll be good to go. Niiiice!
Too easy! Head to https://buyer.shophumm.co.nz/ and click on the ‘Forgot Password’ link. You’ll get a text message. Read it and follow the steps to confirm your date of birth.
Shopify Update
If the new payments app integration is activated but the old gateway integration is not deactivated, two humm payment options will appear on your checkout page and may cause confusion for your customers.
If you don’t update, humm will disappear as a payment option for your shoppers after 31 March 2022.
Your company’s Shopify administrator must install the new humm payments app, then deactivate the old humm gateway. Refer to the steps and video above to view the necessary steps.
The Shopify Administrator is the only person who can make changes to your Shopify account.
Congratulations! If you see two humm payment options on your checkout page, you have successfully installed and activated the new Humm Group payment app via Shopify. Now, you’ll need to follow a few simple steps to remove/deactivate your old gateway integration “Humm AU/NZ- pay in slices No interest ever”. Please refer to the video for more information.
Supplying income verification within your Big things application
Protecting your privacy, and the security of your personal information, is vital to us.
humm uses the Bank Statements Online solution provided by illion. illion’s technology is used by thousands of lenders and brokers in Australia and NZ.
- illion never stores online banking credentials.
- illion’s service is independently tested and audited by external security experts.
- The data collected is encrypted with bank level 256-bit encryption, secured by 2048-bit keys.
- Statements detailing your income and expenses are provided only to humm.
The systems and processes are set up so that we can only access a ‘view-only’ version of the transactional data in your bank statements; we have no capability to take any action related to your account(s). All data is securely handled in accordance with New Zealand data protection laws and our privacy policy.
During the application process you will be asked to select your bank and log in using your online banking credentials through Bank Statements Online, so we are able to access your online bank statements. We use the transaction data in your online bank statements to verify your income and expense information, which we are required to do in order to meet our responsible lending obligations. Verifying your income and expenses through Bank Statements Online will also result in a faster application decision.
Once you’ve logged in, you will choose the bank account that your main income is deposited into and your expenses are deducted from. Your transactional data in your bank statements is securely shared with us so that we can verify your income and expense information.
You’ll get an opportunity to confirm whether the figures produced for income and expenses are accurate, before completing your application.
New Zealand ▼
