Product Closure FAQs
humm has made the difficult decision to discontinue its service in New Zealand effective 25th September 2022.
See the FAQs below for more information.
Product Closure
You can continue to pay off your purchases on the same payment cycle or pay them off earlier if you choose to.
Please note that any late fees you incur as a result of missed payments will still apply.
You can change your funding source via the app if you prefer to use an alternative debit or credit card for your final payments.
You can access information related to your account status via the app when you need it, and an email confirmation can be sent once the account is closed upon request. Please note this can take up to 90 days to send if requested.
If you are experiencing financial hardship, please contact our team and they will support you.
You can continue to access your account via the app and website until your account is closed.
Once your total amount owing has been paid in full for both humm Little Things and Big Things (if you also have a Big Things balance), we’ll close your humm account on your behalf, there will be no further actions on your part.
The team are here to help you and make this as easy as possible. Please get in touch.
We currently issue 1 in every 3 credit cards in New Zealand, including Flight Centre Mastercard, Q Mastercard and Farmers Mastercard and these products continue to grow in New Zealand.
If you have a problem, concern, or complaint about any part of our service, please contact us so that we can try to fix the problem.
You may contact our internal complaints scheme by:
Telehone: 0800 189 236
Email: [email protected]
Post: Humm (NZ) Complaints Officer, Private Bag 94013, Auckland 2241.
We aim to acknowledge and resolve all complaints in a timely manner. If we cannot resolve your complaint immediately, we will advise you of this and endeavour to keep you informed of progress throughout the process. All complaints are received by our Customer Service Representatives who will endeavour to resolve your complaint in the first instance or, if this is not possible, refer your complaint to our Complaints Officer.
If we cannot resolve the complaint to your satisfaction, you may contact Financial Services Complaints Limited (FSCL), an independent Financial Ombudsman service approved by the Minister for Consumer Affairs. You will not be charged for this service.
You can contact FSCL by:
Telephone: 0800 347 257 or 04 472 FSCL (04 472 3725)
Email: [email protected]
Post: Financial Services Complaints Limited, PO Box 5967, Lambton Quay, Wellington 6145.
Website: www.fscl.org.nz
You can also report information about us to the Commerce Commission using the details below:
Commerce Commission
Email: [email protected]
Telephone: 0800 943 600
The closure of humm in NZ is due to consolidation of our customer product offerings. Basically, that means we’re narrowing our focus to a few core products and global locations.
You can continue to make purchases using humm until 25 September, at which point you will only be able to manage your repayments in the app/web
Still need help? Contact us.
To read more about our right to close the Account, please refer to Clause 11 in our T&Cs here.
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