IMPORTANT CUSTOMER UPDATE
FlexiRent consumer leases are no longer available.
Unfortunately, this means that you cannot utilise this as a finance option on your next purchase.
Existing customers
As an existing FlexRent customer you have no need to worry as your agreement will continue to be serviced in accordance with your existing terms and conditions including access to the FlexiCare Program. You can still log into your account via MY ACCOUNT.
More information
If you have any questions or would like more information, please contact the FlexiRent contact centre on 1800 240 102.
Please view the links and FAQs below for any queries related to your account.
FAQs
Questions about theft, accidental damage and accidental loss
If the rented computer goods require repairs, you are eligible to receive a loaner of similar equipment for up to 60 days. FlexiCare Loaner is available only for:
•computers
•smartphones
•tablets
•digital cameras
•gaming consoles
The rented goods must be:
•in one of the categories above and have had an original in-store cost of more than $500
•your agreement must be a Flexi Advantage rental agreement
•you must not be in arrears.
If you live in a metro area, we’ll send the loaner goods to you within 48 hours of your request – if your request is made during business hours and stock is available. Contact the Customer Team on 1800 240 102 to request a FlexiCare Loaner.
Once the original rented goods are repaired, if you do not return the loaner goods to us, we will charge you a fee of $880 (including GST).
See the full terms and conditions around the use of temporary loaner goods in the Credit Guide and Terms & Conditions booklet.
In most circumstances we replace rented goods that are stolen anywhere in Australia and New Zealand through our FlexiCare Program. If the theft occurs overseas during a trip of less than 28 days, FlexiRent will also cover the goods. Read the full details and Terms and Conditions.
No. You can report an event if the goods are stolen, lost or damaged. However, if you would like FlexiRent to process an event a $110 fee applies for all incidents.
Call the FlexiCare Team on 1800 240 102 to arrange a replacement. The processing fee is only charged on approved incidents.
•Inform the police within 48 hours of the incident (VIC – IN PERSON, QLD – ONLINE, WA – ONLINE, NT/NSW/SA/TAS/ACT – ON PHONE 13 14 44)
Irrespective of whether the goods are stolen, accidentally lost or accidentally damaged:
•Contact the FlexiRent Customer Team on 1800 240 102
•Provide them with the police incident reference number where relevant
The Customer Team will then help you through the rest of the process.
Questions about the end of the term of the rental agreement
Accidental loss, accidental damage or theft
Loaner goods are meant to be a short-term solution only. If you return the loaner goods soon after we repair or replace your leased goods, you won’t be charged anything. If you do not return the loaner goods within 60 days, a fee of up to $110 per month may be charged. See Terms and Conditions for more information.
