Let us know about your positive experience by filing in the Compliments and Complaints form and we’ll make sure your feedback reaches the right person.
We’re here to help
- Let us know about your complaint and how you’d like it resolved.
- We’ll acknowledge your complaint, provide you the reference number and contact details.
- If you have any supporting documents you would like to provide us, make sure to let us know.
- We’ll work with you to resolve the complaint and let you know once we have a resolution.
Raising a complaint
Online: Compliments and Complaints Form
Phone: 1800 240 102
Phone: 1300 858 608
Post: Locked Bag 5005, Royal Exchange, Sydney NSW 1225
In Australia, you can lodge a dispute through the Australian Financial Complaints Authority (AFCA), our external dispute resolution provider. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Email: [email protected]
Phone: 1800 931 678 (free call)
Postal Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC, 3001
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.
We will do everything we can to resolve your complaint quickly and fairly so it’s important that you raise your issue with us before going to AFCA. In fact, AFCA will encourage you to work with us first, before commencing their investigation.
You can also contact The Office of the Australian Information Commissioner if your complaint is about your privacy.
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992