IMPORTANT CUSTOMER UPDATE
Lisa consumer leases are no longer available.
Unfortunately, this means that you cannot utilise this as a finance option on your next purchase.
Existing customers
On or before 30 June 2022, all existing Lisa agreements were closed or terminated. Therefore, Lisa no longer holds or maintains any agreements with this finance option. Please contact us on 1800 225 472 if you cannot locate your termination notice.
More information
If you have any questions or would like more information, please contact the Lisa contact centre on 1800 225 472.
Flexicare Program
Access to the Flexicare Program was removed once all existing Lisa agreements were closed or terminate.
End of Term Options
All existing Lisa agreements were terminated. This means any unpaid monthly repayments that may have remained were waived and ownership of the goods were transferred to existing customers. No other end of term options remain. Please contact the Lisa contact centre on 1800 225 472 to discuss any concerns you may have.
Unfortunately, this means that you cannot utilise this as a finance option on your next purchase.
Existing customers
On or before 30 June 2022, all existing Lisa agreements were closed or terminated. Therefore, Lisa no longer holds or maintains any agreements with this finance option. Please contact us on 1800 225 472 if you cannot locate your termination notice.
More information
If you have any questions or would like more information, please contact the Lisa contact centre on 1800 225 472.
Flexicare Program
Access to the Flexicare Program was removed once all existing Lisa agreements were closed or terminate.
End of Term Options
All existing Lisa agreements were terminated. This means any unpaid monthly repayments that may have remained were waived and ownership of the goods were transferred to existing customers. No other end of term options remain. Please contact the Lisa contact centre on 1800 225 472 to discuss any concerns you may have.
Complaint or Feedback
We genuinely want to hear suggestions for improvement and be given the opportunity to resolve any situations, confusions or complaints that may arise.
If your complaint is not resolved by the Customer Service Team, refer your complaint to our Customer Relations Complaints Team by calling 1300 858 608 9am-5pm, Monday-Friday or [email protected]
If you are unhappy with the resolution of your complaint by our Customer Relations Complaints team, the Australian Financial Complaints Authority (“AFCA”) helps individuals and small business customers resolve problems and disputes with their financial service provider, and its use is free for individual customers.
AFCA can be contacted online at www.afca.org.au via telephone at 1800 931 678 or in writing through:
GPO Box 3, Melbourne, VIC 3001 (Australia).
About Lisa
As of 1 November 2019 Lisa consumer leases are no longer available. Unfortunately, this means that you cannot utilise this as a finance option on your next purchase.
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