IMPORTANT CUSTOMER UPDATE
As of 1 November 2019 Lisa consumer leases are no longer available.
Unfortunately, this means that you cannot utilise this as a finance option on your next purchase.
Existing customers
As an existing Lisa or Flexirent customer you have no need to worry as your agreement will continue to be serviced in accordance with your existing terms and conditions including access to the FlexiCare Program. You can still log into your CUSTOMER ACCOUNT.
More information
If you have any questions or would like more information, please contact the Lisa contact centre on 1800 225 472.
Please view the links and FAQs below for any queries related to your account.
FAQs
End-of-lease questions
Please return the goods in the same condition as when you received them (subject to fair wear and tear) with their manuals and accessories to any of our warehouse partners. Label your package with: Attention: Lisa Returns Your agreement number Your full name:
Just call the team at Lisa on 1800 225 472 to talk about your needs and which options suit you best.
There are 2 end of term options available to you:
1. Offer to Purchase: If you are not interested in upgrading to new goods, but would like to own the leased goods, you can make us an offer to purchase them. You can offer any price (inc. GST) but we have the right to accept or reject your offer.
2. Return: You can return the goods if you no longer want them. Goods can be returned to any of our warehouse locations listed in the table below. Goods must be returned in good working order, together with all accessories and manuals at your own expense.
You will need to discuss your end-of-lease options with us at least 3 months before your agreement finishes.
At this point you’ll need to think about what you would like to do with your leased goods:
– Return the goods and end your agreement
– Offer to purchase
– Return the goods and end your agreement
– Offer to purchase
Questions about payments
For all other fees that may apply to you, please refer to the fee table in the Terms and Conditions.
Please contact Lisa immediately on 1800 225 472. We will discuss your situation and assist you where possible. FlexiCare Protect Platinum is included in your lease agreement which could help in difficult times. For more information see the Terms and Conditions.1
Call the team at Lisa on 1800 225 472. You can also update your card details, switch your direct debits to another account, and change personal details at Your Account.
Certainly. You can choose which day of the month you want to have your lease payments debited from your nominated bank or credit card account. If you want to take the goods home with you straight away and want to select a future payment date, we’ll just pro-rata the payment between the date of delivery and your chosen payment date – meaning an ‘interim payment’ will be charged to you before the monthly billing cycle begins.
Your monthly lease payments will be debited from your preferred bank or credit card account. However, if you choose to pay by credit card a small administration fee will apply for each transaction.
Accidental loss, accidental damage or theft
Loaner goods are meant to be a short-term solution only. If you return the loaner goods soon after we repair or replace your leased goods, you won’t be charged anything. If you do not return the loaner goods within 60 days, a fee of up to $110 per month may be charged. See Terms and Conditions for more information.
No. Not for reporting the accidental loss, accidental damage or theft to us. However, if you would like Lisa to process the event, and a repair or replacement is required, a fee of $110 will apply.
If stolen, contact the police within 48 hours of the incident.
VIC – In person
QLD/WA/ NT/NSW/SA/TAS/ACT – Online
– Contact Lisa on 1800 225 472 or lodge an event report online within 14 days to tell us about the, accidental loss, accidental damage theft
– Give us the police incident reference number if stolen The team at Lisa will be able to help you through the rest of the process
If you’re waiting for repairs or a replacement of a laptop, smartphone, tablet or digital camera, yes, you usually are eligible.
2 Loaner goods will be of the same or similar model as your leased goods and they’ll be available for you to use until your damaged goods are replaced or returned.
If you live in a metro area, the loaner goods should reach you within 2 business days – as long as your request is made during business hours and stock is available.
Other areas may take a little longer. For more information, call us on 1800 225 472. This protection is part of Lisa’s FlexiCare program and is included in your agreement. Read the full details in our Terms and Conditions.
Loaner goods are meant to be a short-term solution only. If you return the loaner goods soon after we repair or replace your leased goods, you won’t be charged anything.
If you do not return the loaner goods within 60 days, a fee of up to $110 per month may be charged. See Terms and Conditions for more information.
Complaint or Feedback
We genuinely want to hear suggestions for improvement and be given the opportunity to resolve any situations, confusions or complaints that may arise.
If your complaint is not resolved by the Customer Service Team, refer your complaint to our Customer Relations Complaints Team by calling 1300 858 608 9am-5pm, Monday-Friday or [email protected]
If you are unhappy with the resolution of your complaint by our Customer Relations Complaints team, the Australian Financial Complaints Authority (“AFCA”) helps individuals and small business customers resolve problems and disputes with their financial service provider, and its use is free for individual customers.
AFCA can be contacted online at www.afca.org.au via telephone at 1800 931 678 or in writing through:
GPO Box 3, Melbourne, VIC 3001 (Australia).
About Lisa
As of 1 November 2019 Lisa consumer leases are no longer available. Unfortunately, this means that you cannot utilise this as a finance option on your next purchase.
Contact Us
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You can contact us for general enquiries, to specific questions in relation to your account, by filling in the form below.
