IMPORTANT CUSTOMER UPDATE
Smartway consumer leases are no longer available.
Unfortunately, this means that you cannot utilise this as a finance option on your next purchase.
On or before 30 June 2022, all existing Smartway agreements were closed or terminated. Therefore, Smartway no longer holds or maintains any agreements with this finance option. Please contact us on 1300 888 779 if you cannot locate your termination notice.
Access to the Flexicare Program was removed once all existing Smartway agreements were closed or terminate.
End of Term Options
All existing Smartway agreements were terminated. This means any unpaid monthly rental payments that may have remained were waived and ownership of the goods were transferred to existing customers. No other end of term options remain. Please contact the Smartway contact center on 1300 888 779 to discuss any concerns you may have.
If you have any questions or would like more information, please contact the SmartWay contact centre on 1300 888 779.
Please view the links and FAQs below for any queries related to your account.
Questions about concerns or feedback
We genuinely want to hear suggestions for improvement and be given the opportunity to resolve any situations, confusions or complaints that may arise.
If your complaint is not resolved by the Customer Service Team, refer your complaint to our Customer Relations Complaints Team.
Phone: 1300 858 608 (9am-5pm, Monday-Friday)
Online: Compliments and Complaints Form
Email: [email protected]
Post: Locked Bag 5005, Royal Exchange, Sydney NSW 1225
If you are unhappy with the resolution of your complaint by our Customer Relations Complaints team, the Australian Financial Complaints Authority (“AFCA”) helps individuals and small business customers resolve problems and disputes with their financial service provider, and its use is free for individual customers. AFCA can be contacted online at www.afca.org.au via telephone at 1800 931 678 or in writing through GPO Box 3, Melbourne, VIC 3001 (Australia).
Can’t find what you’re looking for above?
You can contact us for general enquiries, or specific questions in relation to your account, by filling in the form below.