Why did I get a smaller limit than I applied for?
Sometimes we’re unable to provide you with the limit you requested based on the assessment we conduct. Every case is unique and we take a number of things into consideration during the assessment. We use propritary technology and eligibility requirements, along with your credit history to assess all humm applications. When you connect humm to […]
Why wasn’t my application approved?
We’re sorry to hear you did not receive the loan amount you applied for. Every case is unique and we take a number of things into consideration during the assessment. We use propritary technology and eligibility requirements, along with your credit history to assess all humm applications. When you connect humm to your online banking […]
I am behind on my payments and want to do a manual repayment to get caught up, how do I do that?
Please log into your profile to review your account and make a payment today to prevent further delinquency. Here’s how you make a manual payment: – Click on Wallet to view your active contract. – On the Active Contracts screen click on “Go to contract”. – On that screen, you will see your active contract […]
I paid for my purchase with humm, but I did not receive the goods I paid for. How do I proceed?
If you’re experiencing issues with one of the businesses we partner with, please complete this form and our team will reach out to understand the situation.
Can I cancel a contract?
If you want to cancel a purchase you’ve made, you’ll need to do this through the retailer or clinic. They’ll get in touch with us to process the request.
What happens if I need to return what I purchased using humm?
If you need to make a return, please refer to the retailer or clinic’s return policy and complete their process. The merchant will cancel the transaction and your payment plan agreement. The cancellation of the agreement will process a refund of any sums paid toward the payment plan back onto your credit card or into […]
How do I get a refund?
If you need to get a refund on purchases made with humm, please contact the business you made the purchase from, and they will be able to complete the refund in accordance with their refund policy.
What kind of support do you offer businesses?
We provide robust support to the businesses we work with. Our Business Development and Customer Success Teams are experts in all the industries we work in and can help you build a financing program that works for your unique business. We offer training and training resources such as videos, written guides and webinars to ensure […]
Can I only show one payment plan, or do I have to show multiple?
Our Business Development team is ready to discuss payment plans and how to construct the best financing program for your unique business. Apply to offer humm or reach out to [email protected] and we will be happy to answer any questions.
How long does it take for a business to get approved and setup to start offering humm as a payment option?
Once you apply, it will take anywhere between 24 and 48 business hours to hear back from us. Once our agreement is signed, it only takes 5-10 days to get your financing program set up and ready to offer to your customers.