What do I do if my customer is not approved for the full amount?
It’s possible that your customer only receives a portion of the funds they requested. If they wish to use this amount toward their purchase, please send a new purchase link from the Payment Portal for the amount the customer was approved for. The customer will be taken directly to review and select their payment plan […]
Why was a customer declined?
In order to create a secure and private lending experience for our customers, we carefully conduct affordability checks. These checks serve to verify the identity of our borrowers and ensure that the customer is able to comfortably repay the loan. It’s possible that your customer only receives a portion of the funds they requested. If […]
Can customers pay off their installments early?
At any time! There are no penalties or fees for early repayments, and they can save on any future interest and fees.
When is the customer’s first payment due and when are the fees charged?
The first payment is due at the time of purchase. Depending on the purchase price and your program’s specifics, customers can take up to 5 years to pay off their humm loan with monthly payments. Monthly payments are a combination of fees and interest plus the customer’s repayment on the principal.
How does humm handle returns and exchanges?
humm is unable to complete refunds on behalf of businesses. All requested refunds and exchanges are subject to the business’s return policy. When a full refund is issued, we cancel all unpaid installments on the order, and refund any payments the customer has made, including fees. Processed refunds will show in the humm Payment Portal […]
Can a minimum order amount be set?
Yes, we can set any amount as a minimum. Please reach out us at [email protected] and a member of our Business Development team will be in touch to discuss the best pricing model for your business.
Can I offer humm to customers who do not have a smartphone?
For authentication and privacy purposes, your customers will need a phone number that is able to receive text messages.
What are the fees and charges to the customer?
Fees and interest charged to the customer vary by business. Please reach out us at [email protected] and a member of our Business Development team will be in touch to discuss the best pricing model for your business.
Do you check a customer’s credit history?
humm does a soft credit check when the purchase is under $17,500. This soft check will not impact the applicant’s credit score. humm does a hard credit check when the purchase is $17,500 or over. This will show as a credit inquiry on the applicant’s credit score.
How long does it take for a customer to get a credit decision?
The customer will receive a credit decision in approximately 5 minutes from the start of the application process.