How do I change the mobile number or email address on my humm account?

To change the registration mobile number on your account, please call 1800 088 151 from 7.30am to 7.30pm (AEST) Monday through Friday or Saturday between 7.30am and 5.30pm (AEST) and one of our friendly Team Members can discuss this with you. To update your registration email address, contact us via email, phone or Live Chat.

How do I find my account balance?

All you need to do is log in to your humm account on ether the humm App or website and click on ‘Plan Details’ to find your account balance.

How do I update my account details?

You can change your residential address in Settings >> Personal Details of the app or web portal. To change other details, you’ll need to give us a call.

How do I change my password?

To change your password, just head to http://buyer.shophumm.com.au/ and click on the ‘Forgot Password’ link. We’ll send you a text, and once you receive it, just follow the steps to confirm your date of birth and you’ll be directed to a reset password link.

Can I change the name on my account?

You can change the name on your humm account if your name has been legally changed. Just drop us a line at support@shophumm.com.au with a copy of a marriage certificate, drivers license, passport or birth certificate that shows your legal name. You cannot change the name or transfer a humm account to another person.