The details of your credit.
How we will charge fees going forward.
Currently there is nothing you need to do.
Where your credit will appear.
humm Remediation FAQs
Yes! You’ll get an email or letter and sometimes, a follow-up phone call or SMS too, especially where we need more information in order to make a payment to your account.
If you’re owed a payment and we’re able to credit your humm or bundll account, we’re unlikely to contact you with requests for information.
If you are no longer a current customer, we may require you to complete a form, take some other action or ask you to confirm some details. This might include your current address or bank details and can affect how quickly money is repaid to you.
If you have any questions or concerns about a letter or email you’ve received, don’t hesitate to contact our Customer Care team on 1800 088 151 between 7:00am – 7:30pm AEDT Monday to Friday or 7:30am – 5:30pm AEDT Saturdays.
If you’re not satisfied with our response or handling of your complaint, you can contact the external dispute resolution scheme, Australian Financial Complaints Authority (AFCA).
AFCA is an external dispute resolution (EDR) scheme to deal with complaints from consumers in the financial system. AFCA provides fair and independent financial services complaint resolution that’s free to consumers.
If you wish AFCA to consider this matter, you must lodge it as dispute within 2 years of the date of this letter, as time limits can apply. To find out more about time limits, visit AFCA.
The amount of the credit returned to you includes an interest component, this is to compensate you for holding your money incorrectly and represents the interest you would have accrued if the money had been held by you during that period.