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  • Home | Help Center | Who are vulnerable customers?

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Related Questions

Who are vulnerable customers?

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Customer Portal

Who are vulnerable customers?

As part of our commitment to consumer protection, we acknowledge that certain individuals may be more susceptible to harm due to their personal circumstances. The Financial Conduct Authority (FCA) has identified four drivers of vulnerability, which include health conditions or illnesses, life events such as job loss or bereavement, low resilience to financial or emotional shocks, and low capability or skills in areas such as numeracy or literacy, or a lack of understanding of financial matters.
If you believe you fall under the category of a vulnerable customer, we encourage you to reach out to us for additional support - please get in touch here
Our dedicated team is trained to listen to your unique circumstances and understand how they impact your relationship with humm. We will treat you with respect, empathy, and kindness, and take all reasonable steps to assist you. Please be assured that anything you disclose to us will be handled with strict confidentiality and security.
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humm is a trading style of Humm Group Limited which is authorised and regulated by the Financial Conduct Authority. Financial Services Registration Number 954478. humm offers both regulated and unregulated products. Our interest free plans which are repayable within 12 months and in no more than 12 instalments are not regulated by the Financial Conduct Authority. Registered office: Humm Group Limited, c/o A&L Goodbody, 42-46 Fountain Street, Belfast BT1 5EF. Company Number: NI675430. Data Protection Register Number: ZB029507

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