Heeelp!

Customer Support

Heeelp!

Customer
Support

Retailer help

Resume Application

If you have not fully submitted your application for assessment, you can resume and complete the application through our website, provided you have received a Resume Code. This code will be sent by SMS to your mobile number.

To resume your application, follow this link

You’ll need to click “Resume an existing application” and enter your Resume Code.

Please note, if your application has already been submitted for assessment, it can’t be resumed. If you need to submit additional documents, simply reply to the email you’ve received from us with the documents attached.

Still need help? Chat to us

Live chat

Chat to one of our team members.

Customer chat support hours:

Mon – Sat: 10:00am – 4:00pm

(Closed Sunday / Bank Holiday / Public Holiday)

Retailer chat support hours:

Mon – Sat: 10:00am – 4:00pm         

(Closed Sunday / Bank Holiday / Public Holiday)

Click on the CHAT BUTTON on the bottom right side of the page

Live chat

Chat to one of our team members.

Click on the CHAT BUTTON on the bottom right side of the page

Customer chat support hours:

Mon – Sat: 10:00am – 4:00pm


(Closed Sunday / Bank Holiday / Public Holiday)

Retailer chat support hours:

Mon – Sat: 10:00am – 4:00pm

(Closed Sunday / Bank Holiday / Public Holiday)

If you prefer to call us or email us, click here for more contact options.

If you prefer to call us or email us, click here for more contact options.

Email us

Let us know how we can help you and one of our team members will get back to you asap.

Call us

Retailer support (01) 960 1600
Support hours Mon – Sat 10:00am – 5:00pm AEST

Email us

Let us know how we can help you and one of our team members will get back to you asap.

Call us

Customer support (01) 960 1601
Support hours Mon – Fri 10:00am – 5:00pm AEST
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