Heeelp!

Customer Support

Heeelp!

Customer
Support

How long does it take for a decision?

Once we have all the required documentation, the application decision turnaround time will usually be within 24 hours. During peak seasonal periods, the application may take a little longer.

Still need help? Chat to us

Live chat

Chat to one of our team members.

Customer chat support hours:

Mon – Fri: 10:00am – 4:00pm

(Closed Saturday / Sunday / Bank Holiday / Public Holiday)

Click on the CHAT BUTTON on the bottom right side of the page

Live chat

Chat to one of our team members.

Click on the CHAT BUTTON on the bottom right side of the page

Customer chat support hours:

Mon – Fri: 10:00am – 4:00pm


(Closed Saturday / Sunday / Bank Holiday / Public Holiday)

If you prefer to call us or email us, click here for more contact options.

Email us

Let us know how we can help you and one of our team members will get back to you asap.

Call us

Retailer support (01) 960 1600
Support hours Mon – Sat 10:00am – 5:00pm AEST

Email us

Let us know how we can help you and one of our team members will get back to you asap.

Call us

Customer support (01) 960 1601
Support hours Mon – Fri 10:00am – 5:00pm AEST
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