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Have you received my application?
Have you received my application?
If you have completed the application process, the application will be pre-screened to ensure we have the required documentation. You may receive a request for further documents, which will be emailed to you from [email protected].
You will need to reply to that email from the email linked to your application in order for the application to move to the assessment stage. If you have not heard from us within 48 hours please contact us via the chat link in our website (support business hours will be shown there).
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Customer chat support hours:
Mon – Fri: 10:00am – 4:00pm
(Closed Saturday / Sunday / Bank Holiday / Public Holiday)
Click on the CHAT BUTTON on the bottom right side of the page
Live chat
Chat to one of our team members.
Click on the CHAT BUTTON on the bottom right side of the page
Customer chat support hours:
Mon – Fri: 10:00am – 4:00pm
(Closed Saturday / Sunday / Bank Holiday / Public Holiday)
If you prefer to call us or email us, click here for more contact options.
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Retailer support (01) 960 1600
Support hours Mon – Sat 10:00am – 5:00pm AEST
Email us
Let us know how we can help you and one of our team members will get back to you asap.
Call us
Customer support (01) 960 1601
Support hours Mon – Fri 10:00am – 5:00pm AEST
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