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I can’t start or resume my application
I can’t start or resume my application
If the One Time Password you’ve received is not working, there may be a data issue with your account. Please call us on 01-9601601 and we’ll resolve it for you.
If we have sent you an email requesting documents; please reply to the email directly, as it is no longer possible to resume the application.
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Click on the CHAT BUTTON on the bottom right side of the page
Customer chat support hours:
Mon – Fri: 10:00am – 4:00pm
(Closed Saturday / Sunday / Bank Holiday / Public Holiday)
Christmas Hours
Our offices will be closed on the following days:
Wednesday 25th December 2024
Thursday 26th December 2024
Wednesday 1st January 2025
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Retailer support (01) 960 1600
Support hours Mon – Sat 10:00am – 5:00pm AEST
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Let us know how we can help you and one of our team members will get back to you asap.
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Customer support (01) 960 1601
Support hours Mon – Fri 10:00am – 5:00pm AEST
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