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  • Home | Help Centre | My application for finance was refused

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Related Questions

My application for finance was refused

The retailer has refunded my purchase but my contract with humm has not been cancelled.

If I have a problem with the retailer that I haven’t been able to resolve, will humm cancel my loan agreement?

If I have a problem with the retailer that I haven’t been able to resolve, can humm cancel my purchase?

What should I do if I have a problem with the retailer, for example, if I have not received the goods or services, or they are not fit for purpose?

Will my credit history be affected by the approved amount even if I don’t use the full requested amount?

What happens if I request a specific amount but end up needing less for my purchase?

What fees and charges are associated with using
humm credit?

Are there any additional fees or charges for paying by credit or debit card?

How do I report vulnerabilities or security concerns to hummgroup?

I can’t start or resume my application

I have missed my payment, what happens next?

What if I need to change my payment date permanently?

What if I won’t be able to meet my next payment on the due date?

My Customer portal question’s

Is there an option to pay my loan off early?

How much credit have I left to use?

When is my first payment due?

Is my approval still valid?

How do I login to my customer portal?

Can I increase my approval limit?

My application for finance was refused

As a responsible lender, there are times when we may not be able to approve an application for finance.

We assess applications using a variety of information, including:

• Details provided in your application form, such as income, employment history, and expenses

• Financial documents submitted with your application

• Your Central Credit Register report, which includes current and historical finance information

• Your repayment history on past or current contracts with humm

⏳ What Happens Next?

If your application has been declined:

• You must wait 90 days before submitting a new application.

🔍 Requesting a Review

If you would like us to review your declined application, please email us at [email protected] using the same email address you used in your original application.

📄 Accessing Your Credit Report

To order a free copy of your Central Credit Register report, please visit Borrower Area

Go back to Help Centre >

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Click on the CHAT BUTTON on the bottom right side of the page

Customer chat support hours:

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Our offices will be closed on the following days:


Wednesday 25th December 2024

Thursday 26th December 2024

Wednesday 1st January 2025

If you prefer to call us or email us, click here for more contact options.

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Retailer support (01) 960 1600
Support hours Mon – Sat 10:00am – 5:00pm AEST

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Let us know how we can help you and one of our team members will get back to you asap.
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Customer support (01) 960 1601
Support hours Mon – Fri 10:00am – 5:00pm AEST
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Flexifi Europe Limited, trading as humm is regulated by the Central Bank of Ireland. Flexifi
Europe Limited is registered in Ireland. Registered number: 600124. Registered office:
Level 4, No. 5 Custom House Plaza, Harbourmaster Place, Dublin 1.