Customer Support



How and when are payments processed?

When you make a purchase using humm, you will have the option to pay in instalments over a period of weeks or months. Payments for the agreement with humm are then processed to align with this choice.
A full list of the payment amounts and the dates they will be taken can be found in your loan agreement.
For example, if you selected a payment plan that allows you to pay in four instalments, the first payment will be due at the time of purchase, and the remaining three payments will be automatically taken from the debit or credit card provided on the dates shown in your loan agreement. It's important to make note of the dates to ensure you have sufficient funds available.
If you miss a payment, or do not have sufficient funds in your nominated card, humm may charge you a fee or apply interest. Details of this can be found in your loan agreement.
humm asks all customers to give permission for Continuous Payment Authority (CPA) as part of signing the loan agreement. CPA allows humm to take payments automatically, so you don't need to worry about manually making payments or sending cheques.
Payments to humm are processed securely and electronically.
It's important to note that if you are having difficulty making payments or have any concerns about your payment plan, you should contact us here as soon as possible to discuss your options.

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