This sometimes can occur if the internet connection was interrupted at the time of payment.
We would suggest checking with your card provider first to make sure the payment has not gone through and that there are no issues with your card.
You can then log back into your customer portal and attempt the payment again. If this fails please contact a member of our team here.
humm is a trading style of Humm Group Limited which is authorised and regulated by the Financial Conduct Authority. Financial Services Registration Number 954478. humm offers both regulated and unregulated products. Our interest free plans which are repayable within 12 months and in no more than 12 instalments are not regulated by the Financial Conduct Authority. Registered office: 3rd Floor, 2-4 Wellington Street, Belfast. Company Number: NI675430. Data Protection Register Number: ZB029507
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