Customer Support



What happens if I have been affected by Covid-19?

At humm, we understand that the Covid-19 pandemic has affected many people's lives in different ways. If you have been impacted by Covid-19, we want to help you manage your payment obligations during this difficult time.
We have developed several options to help our customers who might be experiencing difficult circumstances (including being affected by Covid-19) including:
  • Payment holiday: If you are experiencing financial difficulty due to Covid-19, you may be eligible for a payment holiday. This option allows you to defer your payments for a specific period, giving you some breathing space to get back on track.


  • Flexible payment arrangements: We offer flexible payment arrangements that can be tailored to your individual circumstances. We can work with you to find a payment plan that suits your needs.


  • Waiving fees: We may waive certain fees or charges, such as late payment fees, to help ease the burden during this time.
If you have been affected by Covid-19 and need assistance, please contact us here as soon as possible. We are committed to supporting our customers during these challenging times and will work with you to find a solution that works for you.

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