Customer Support



What happens if I miss a payment?

If a payment is unsuccessful on the due date we will send you an SMS and an email to advise of the unsuccessful payment and provide ways for you to make the payment.

If the payment is not made on the due date we will automatically retry for the payment on the next day.

If the second attempt to claim the payment is unsuccessful a £7 late payment fee is applied to your Loan agreement and becomes due and payable along with the contractual payment.

At this time, we will not make any further attempts to process the payment and send you communications by various methods to contact you to discuss your missed payment and your financial circumstances.

If we do not get a response from our attempts to contact you we will look to make 2 further attempts to process the payment from your bank card. These attempts will be made 5 days and 10 days after the due date.

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