<div data-datalayer="ga4" class="elementor-element elementor-element-25f9ef5 elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="25f9ef5" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> Where can I shop with humm? Is humm a responsible lender? How much does humm cost? How does humm work? How do I report vulnerabilities or security concerns to hummgroup? Can I buy more than one thing?

<div data-datalayer="ga4" class="elementor-element elementor-element-94ba56a elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="94ba56a" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> What is a Credit Search and how does it impact me? What happens after I have been approved for credit with humm? What documents are required to apply for credit with humm? What are some reasons why a credit application may be turned down, and how can I find out more about my credit score and report? I Live in Northern Ireland, Do I use Humm UK or Humm IE? I forgot the password for my retailer portal login, how do I reset it? How do I make my purchase using humm? How do I get a quote? How do I apply for credit with humm? Do I need to reapply if I have an existing approval? Am I eligible to apply for humm?

ACCESSING YOUR ACCOUNT

<div data-datalayer="ga4" class="elementor-element elementor-element-523a72f elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="523a72f" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> I have forgotten my password, what do I do?

MOBILE APP DISCONTINUATION

<div data-datalayer="ga4" class="elementor-element elementor-element-55b9800e elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="55b9800e" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> Will I receive any technical support after the app is withdrawn? Will I lose any functionality or features provided by the app? Why is the app being withdrawn? When will the app be withdrawn? What happens to my data after the app is withdrawn? Is there any action I need to take now? I use the app to manage my humm account. How can I continue to do this? How will withdrawal of the app affect me as a user? How can I access humm after the app is withdrawn?

<div data-datalayer="ga4" class="elementor-element elementor-element-260483e elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="260483e" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> Who are vulnerable customers? What is Power of Attorney and when would I use it? What happens if I get into financial difficulty? Is the humm website designed for accessibility? How do I log in to my customer portal? Customer Portal

<div data-datalayer="ga4" class="elementor-element elementor-element-16f5428 elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="16f5428" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> Why was my payment not accepted? Why is my last payment not appearing on my login area? What should I consider before using a credit card against my loan agreement? What is a Continuous Payment Authority (“CPA”)? What happens if I miss a payment? What happens if I have been affected by Covid-19? What happens if I am struggling or unable to make my payment on time? My agreement with humm has an interest-free period. When I have to settle the outstanding balance to avoid any interest? I have multiple humm contracts. Can I make one payment and distribute it amongst my different contracts? How do I update my card details for payment? How do I change my payment details? How and when are payments processed? Can I pay off my humm agreement early? Are there any additional fees or charges for paying by credit or debit card?

<div data-datalayer="ga4" class="elementor-element elementor-element-9dfdda9 elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="9dfdda9" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> What happens if I need to return the goods I have purchased using humm? Do I have a Right to Withdraw from my Loan Agreement?

<div data-datalayer="ga4" class="elementor-element elementor-element-e519dfe elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="e519dfe" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> What retailer training is available? I want to become a humm merchant How do I login to the retailer portal?

<div data-datalayer="ga4" class="elementor-element elementor-element-7a87ef6 elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="7a87ef6" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> When can I start integrating humm? Shopify Integration How does the integration process work? Does each Retailer have a unique application link?

Updating Business Information

<div data-datalayer="ga4" class="elementor-element elementor-element-88dbfa8 elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="88dbfa8" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> I need to update my bank account, how do I do that? I have switched eCommerce platforms. Can I still use humm? How do I add a new contact to my account?

<div data-datalayer="ga4" class="elementor-element elementor-element-ba3f867 elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="ba3f867" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> A customer does not have enough credit for the total transaction amount, can this be increased? A customer cannot complete their purchase

<div data-datalayer="ga4" class="elementor-element elementor-element-9fa6837 elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="9fa6837" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> I would like some point of sale marketing material to display in my store

<div data-datalayer="ga4" class="elementor-element elementor-element-292b7a9 elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="292b7a9" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> How do I process a refund for my customer?

SETTLEMENTS & TRANSACTION REPORTING

<div data-datalayer="ga4" class="elementor-element elementor-element-aadaf3b elementor-grid-1 elementor-grid-tablet-1 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts" data-id="aadaf3b" data-element_type="widget" id="FAQ-LIST" data-settings="{"classic_columns":"1","classic_row_gap":{"unit":"px","size":8,"sizes":[]},"classic_columns_tablet":"1","classic_columns_mobile":"1","classic_row_gap_tablet":{"unit":"px","size":"","sizes":[]},"classic_row_gap_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="posts.classic"> Where can I find settlement reports? How soon will I receive payment for the order once the purchase is put through?

Heeelp!

Got a question? We are here to help!
Let us know how we could help by choosing from the options below.

Popular FAQs

Getting Started

Am I eligible to apply for humm?

Getting Started

How do I apply for credit with humm?

Getting Started

How do I make my purchase using humm?

Getting Started

What documents are required to apply for credit with humm?

Getting Started

Am I eligible to apply for humm?

Getting Started

How do I apply for credit with humm?

Getting Started

How do I make my purchase using humm?

Getting Started

What documents are required to apply for credit with humm?

CUSTOMER SUPPORT

RETAILER SUPPORT

CUSTOMER SUPPORT

RETAILER SUPPORT

Heeelp!

Opening Hours

flexifi has rebranded to humm and we have plenty of features that we think you’re gonna love! FAQs